CANCELLATION AND REFUND POLICY

CANCELLATION POLICY

• You can request for cancellation of service request placed by contacting us at info@bbnc.in or visit www.bbnc.in .
• While cancelling a service, you shall be asked to provide the reasons for cancellation through an email, the reasons provided by you may be considered by us for review and analysis.
• When you cancel a service, we consider, enquire and confirm the same by sending an email notification for cancellation.
• If the work is already completed and necessary documents have been filed with the concerned department and are approved or pending for approval, it shall not be cancelled.
• If you change your mind in terms of already cancelled service, you can contact us for resuming the work by contacting us at info@bbnc.in and sending a confirmation mail to the extent of services requested to be resumed.
• In case a request for resuming the works is made by you, the works requested to be resumed shall be considered as a new service and the amount for the same is charged as per the rates applicable at the time of making the request for resumption.
• Your service may sometimes be automatically cancelled at our own discretion if the service requested becomes impossible to fulfill. In that case, you shall be eligible for a partial refund to the extent of incomplete services.
• If you wish, you can cancel part of the services requested by contacting us at our helpline or support number or write an e-mail to us at info@bbnc.in requesting for cancellation, specifying the details of the services you wish to be cancelled and stating the reasons thereon.
• We shall seek confirmation from you prior to cancelling a service.
• You shall be wholly responsible for cancellation requests or cancellations made by you.
• On any cancellation of service, refund shall be given at such cost as the service has been originally requested for.
• Refund shall be issued to the payment mode through banking channels only and in accordance with our Refund Policies.
• For any queries in case of cancellations, you can contact us at our helpline or support number or write an e-mail to us at info@bbnc.in .

REFUND POLICY

REFUND

• If you are not 100% satisfied with our services, you can raise a compliant on our website to the extent of unsatisfactory services. The Refund shall be only considered in the event there is a clear, visible deficiency with the service provided by BBNC. No refund shall be provided in terms of completed works.
• If the request for a refund has been raised 30 (thirty) days after the purchase of a service or product has been completed and the same has been intimated and indicated via email or through any form of communication stating that the work has been completed, then, such refund request shall be deemed invalid and shall not be considered.
• When a payment of fee is made as an advance to BBNC, the fee paid in advance is retained by us to the extent of services provided and the balance shall be refunded upon request for cancellation of work by the client.
• Refund cannot be provided for completion of work done because resources and man hours spent on delivering the service are non-returnable in nature i.e., processing fees, payment gateway charges, admin fees, taxes, and cost of resources for the work done till date will be deducted.
• Refund requests shall not be entertained after the work has been shared with you in the event of change of mind. However, we shall give you the option of using the amount paid for by you, for an alternative service amounting to the same value and the said amount could be applied in part or whole towards the said new service;
• The amount to be refunded shall not include any credit of any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order.
• For credit card payments, it may take 5 to 10 days for a refund to reflect in your credit card statement.
• The maximum amount of refund payable is only to the extent of money or fee received from the client.
• In case of any refund pending to be issued to the cancelled services and a request for resumption of work is made by you for the said work, the amount shall be set off accordingly and the balance amount, as may be applicable, if any shall be paid by you.
• In case of partial services cancelled, refund shall be made to the extent of services cancelled after deducting appropriate amount to the extent of work done already.
• If the payment method, which you used to make the payment (such as credit/ debit card) at the time of payment, is no longer valid, refund will be issued through another payment mode upon receipt of request from your end.
  If we receive a payment failure notice from your bank, refund to be issued shall be kept on hold until the issue is resolved from your end. We will send you an e-mail asking you to call us and provide your updated account details to which refund is to be sent. Only after we receive these details, refund will be initiated.
• If you wish to request for a refund, you can contact us at info@bbnc.in by making a request for refund. Upon evaluation of the details and on confirmation about the status of the work, refund shall be issued accordingly.
• Refunds cannot be processed to third-party accounts. The name on your account should match with the name of the bank account holder.

STATUS OF REFUND

You may check the status of your refund by contacting us at info@bbnc.in